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Call Center Customer Service Representative

3 months ago

Louisville, United States Vaco Los Angeles Full time

Call Center Customer Service Representative in Louisville at Vaco **Location:**

**Experience:**

Not Specified **Job Description**

At Vaco,we help you **get the advantage over your competition** We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring managers. We have an excellent opportunity for a **Call Center Customer Service Representative** to support theefforts of a growing company.

Apply with Vaco, and we will be your personal advocate **We will promote your strengths** and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you **Find your best fit through Vaco today**

**MUST HAVE Requirements:**

* Call Center experience

* Problem Solving Skills

* Friendly, customer focused personality

* Covid (2 shots) and Flu Vaccine

* Pass a federal and state background check/drug screen

* HS Diploma/GED

**Job Duties:**

Responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact, the person will create a positive impression while scheduling patient appointments according to clinic operating standards.

* Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care

* Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents

* Accurately schedule patient appointments in accordance with physicians' template and guidelines using access center technologies

* Regularly monitor guided schedule documents to ensure up to date scheduling compliance

* Determine appropriate physicians for all non-directed referrals

* Reschedule patients using proper functions

* Field non-clinical patient questions or transfer to appropriate clinical parties

* Set patient's expectations for their visit ensuring an excellent patient experience

* Call patients to reschedule appointment when clinic is cancelled

* Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems

* Treat all matters confidentially concerning patient information according to HIPAA guidelines.

* Adhere to group productivity and quality metrics

* Other duties as assigned

**This company also offers:**

* **College tuition reimbursement**

* **Full medical benefits**

* **$16-$20/hour based on experience**

****If you or someone you know is interested, please let us know ASAP, as these positions will fill fast and we wouldn't want you to miss out on the opportunity****