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Patient Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Nationwide Vision. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless and efficient experience for our patients.
Key Responsibilities- Provide Exceptional Patient Care: Embody our Total Patient Experience by building relationships with patients, delivering great medical support, and ensuring a positive experience from check-in to check-out.
- Administrative Support: Manage patient flow, answer phones, and provide prompt and courteous service to patients and staff.
- Financial Transactions: Collect payments, manage cash drawer, and reconcile daily transactions.
- Communication and Teamwork: Collaborate with staff to ensure a smooth and efficient work environment, and communicate effectively with patients and colleagues.
- Education and Experience: High school diploma or equivalent, with one year of related experience and/or training.
- Computer Skills: Basic computer skills, including proficiency in software applications and ability to learn new systems.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with ability to work effectively with patients, staff, and management.
- Physical Demands: Regular bending, lifting, carrying, reaching, and stretching, with ability to move throughout the office and remain standing for long periods.
- Industry Knowledge: Familiarity with medical terminology, HIPAA regulations, and industry standards.
- Leadership and Initiative: Ability to take initiative, lead by example, and demonstrate a commitment to excellence in patient care and administrative support.
- Competitive Compensation: Competitive base pay and bonus structure.
- Benefits Package: Comprehensive benefits package, including medical, vision, dental, and life insurance.
- Professional Development: Opportunities for professional growth and development, including training and education reimbursement.
