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Patient Service Representative

4 weeks ago

Phoenix, Arizona, United States IASIS Healthcare Full time

Job Summary:

The Patient Service Specialist will function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the SMG physician practice.

Key Responsibilities:

  • Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information.
  • Provides routine information to callers and gives only authorized medical advice from a provider.
  • Provides a high level of customer service to all new and existing patients of the practice.
  • Creates patient cases and documents telephone calls and messages into Athena or other EMR.
  • Schedules patient appointments and appropriate testing for patients as requested.