Patient Service Representative Onsite

4 days ago


Phoenix, Arizona, United States IronRod Health Full time
About IronRod Health

We are an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services.

Our Mission

We strive to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies.

Job Summary

We are seeking a Patient Service Representative to join our team in Phoenix, AZ. The successful candidate will be responsible for educating patients regarding home monitors and providing on-going support.

Responsibilities
  • Meet outbound call volume quota
  • Manage client accounts
  • Comply with HIPAA regulations
  • Accurately log daily activity
  • Provide detailed precise notations of patient conversations
  • Responsible for educating patients regarding remote monitoring
  • Enrollment of patient information and equipment ordering
  • Technical support knowledge of remote monitors
  • Assist with remote monitor set up and maintaining connection
  • Ability to multitask and provide highest quality of service
  • Discuss general insurance coverage with patients
  • Insurance verification and check benefits
Requirements
  • Bilingual (Preferred)
  • Professional Communication
  • Proficient in Microsoft Office Tools
  • Minimum of 2 years of customer service and/or sales experience
  • High School Diploma or equivalent
What We Offer

Competitive pay, ongoing training opportunities, and significant career advancement potential. Salary: $18 to $22 per hour.



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