Patient Services Representative

1 week ago


Phoenix, Arizona, United States Dignity Health Full time
Overview

Dignity Health Medical Group is a leading provider of healthcare services in Arizona, with a team of over 200 providers and 500 support staff. Our medical group has achieved significant success in recent years, offering more than 73 sub-specialty services.

We are committed to delivering high-quality patient care and are seeking a Patient Services Representative to join our team. As a key member of our team, you will provide exceptional support to patients, handling scheduling appointments, answering inquiries, and addressing concerns with professionalism and compassion.

Responsibilities
  • Schedule and register patient appointments and/or provide information for other requests.
  • Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
  • Assist new members with introduction to and explanation of available services, processes, and availability of providers.
  • Update patients of the status of their referral or authorizations.
  • Answer, screen, and process a high volume of incoming calls in a professional manner.
  • Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
  • Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
Requirements
  • Must live in Arizona, Nevada, or Texas.
  • High School Diploma/GED or Official Transcripts.
  • Basic Computer skills with Microsoft Office, Google applications, and Web-based software.
  • Phone etiquette and Customer Service experience.
  • Must be able to pass Contact Center Final Exam after completing the Contact Center training course.
Preferred Qualifications
  • 1 year of College courses.
  • Experience in a patient-focused healthcare environment.
  • 1 year experience in high volume multichannel contact center.

We offer a competitive salary and benefits package, including an Education Benefit program for benefit-eligible employees. This program provides debt relief and student loan assistance to help you achieve your goals.



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