Technical Support Specialist I

2 weeks ago


Wilmington, North Carolina, United States State of North Carolina Full time
Salary: $52,809 - $79,214 Annually

Location: Wake County, NC

Job Type: Permanent Full-Time

Department: Adult Correction

Division: Secretary's Office

Job Class Title: Technical Support Specialist I

Description of Work

This role demands specific Knowledge, Skills, and Abilities (KSAs). Please ensure you meet these requirements before applying.

As a key member of the technical support team, your responsibilities will encompass the following:

  1. Delivering expert consultation, assistance, and training to users of computer systems and other technology-based resources within the facility.
  2. Offering foundational support for hardware, software, operating systems, and networking solutions.
  3. Possessing a fundamental understanding of diverse technologies to effectively address users' technical challenges.
  4. Engaging with a wide array of users, necessitating excellent communication skills and the use of various technical resources for effective support.
  5. Providing regular assistance for a broad spectrum of information technologies and/or offering specialized support in a focused area of technology.
  6. Conceiving enhancements to the network and resolving intricate network issues while ensuring network integrity and security.
  7. Designing and evaluating internal and external infrastructure needs, facilitating the provision of voice, data, video, and cabling technologies as required.
  8. Fulfilling a security specialty role to safeguard the agency's system assets from unauthorized access or damage.
This is a full-time position with established working hours of Monday-Friday, 8am-5pm, and may require additional hours to meet operational needs.

About the Department:

The North Carolina Department of Adult Correction (DAC) is a significant state agency dedicated to the safety and welfare of its citizens through prevention, protection, and preparation, as well as the care and supervision of adults sentenced for violating state laws. The DAC encompasses various divisions, including Institutions, which operates numerous facilities and is responsible for the care and custody of thousands of incarcerated individuals across North Carolina.

Knowledge, Skills and Abilities / Competencies

To qualify for this position, applicants must demonstrate in their application that they possess all of the following:
  1. Proven experience in providing technical support for hardware and software.
Management Preference:
  1. Experience with knowledge-based incident/service request response software.
Minimum Education and Experience Requirements

Applicants must possess an Associate degree in Computer Science or a related IT field from an accredited institution; OR a High School diploma or GED along with two years of relevant experience in technology. Coursework in computer or information technology may substitute for experience on a year-for-year basis.

We encourage applicants to provide comprehensive information in their applications, detailing all relevant education and work experience.

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer committed to reviewing requests for reasonable accommodation throughout the hiring process.

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