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IT Support Specialist

2 months ago

Wilmington, North Carolina, United States State of North Carolina Full time
Salary: $61, $91,541.00 Annually

Location : Pasquotank County, NC

Job Type: Permanent Full-Time

Job Number: EHRA

Department: Department of Information Technology

Division: DIT Transportation

Job Class Title: IT Support Specialist

Section: Client Services

Salary Grade: DT06

Description of Work

Are you prepared to advance your career?

Discover why the State of North Carolina is the perfect place for your professional development -

We currently have an opening for a IT Support Specialist

This role is designated Statutory Exempt and is exempt from the State Human Resources Act.

The IT Support Specialist evaluates and develops innovative approaches to utilizing technology for resolving operational challenges faced by the business units in DIT-Transportation within the Client Services Unit. Client Services offers technical guidance and support for hardware and software solutions related to IT initiatives such as equipment procurement, maintenance of computers/printers/applications, hardware upgrades, and data management. This position is situated within Region 1 of Client Services.

Note: This position will necessitate travel throughout the Northeastern part of Region 1.

About the Organization
The organization serves as the Technology Center for the State of NC. The services provided by NCDIT reach a wide array of state and local government agencies, along with educational institutions. NCDIT's mission is to enable reliable, business-driven solutions that fulfill the needs of North Carolinians. NCDIT is responsible for delivering technology services to state agencies and is committed to expanding broadband access and promoting the adoption of affordable, high-speed internet.

As NCDIT's services cater to residents from diverse backgrounds, we recognize that a varied workforce is our greatest asset in understanding and addressing the IT needs of our constituents across the state. Our agency culture intentionally prioritizes diversity, equity, and inclusion through the implementation of thoughtful, practical, innovative, and data-driven strategies. We are an equal opportunity employer, ensuring that individuals with disabilities have equal chances to thrive in the state government workplace. NCDIT supports recent executive orders aimed at addressing pay equity for women, establishing paid parental leave for various family situations, and implementing fair chance policies. NCDIT has also designed initiatives to assist military personnel and their spouses in finding fulfilling careers with us. Join a team that values, respects, and supports all members of our work community.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Knowledge, Skills and Abilities / Competencies

Resumes/CVs are intended to complement an application. Generally, resumes/CVs may lack the detail and breadth of an applicant's complete education and work history, so applicants should provide more detail in the application than what their resume contains to demonstrate that they meet both the Education Requirements and ALL Knowledge, Skills, and Abilities (KSAs) listed below to qualify. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.

To qualify for this position, applicants must document on the application that they possess ALL of the following:
  • Experience collaborating with clients and other IT professionals to resolve technical challenges and ensure effective solutions
  • Experience independently addressing routine and complex issues related to software and/or hardware
  • Demonstrated knowledge and skills across various technological domains to effectively manage diverse work tasks
Minimum Education and Experience Requirements

Some state job postings indicate that you can qualify through an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT-related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role
OR
Associate degree in computer science or an IT-related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role
OR
High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience.
Supplemental and Contact Information

The organization embraces an inclusive philosophy that complies with all federal laws, state laws, and Executive Orders.

NCDIT uses a structured process to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
  • The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.
  • Employment at NCDIT is contingent upon a satisfactory background check.
  • Applicants seeking veteran's preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
  • Applicants seeking National Guard preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
  • Applicants applying for positions that require specific coursework must upload and attach a copy of the transcript with their application.
  • Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the "Certificates and Licenses" section.
  • If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
  • If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service.
REMOTE WORK:
We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust and variable work schedule flexibility.

COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Some highlights include:
  • The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
  • Twelve (12) holidays/year
  • Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
  • Twelve (12) sick days/year which are cumulative indefinitely
  • Longevity pay lump sum payout yearly based on length of service
  • 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:

To apply for this position, please click the "Apply" link above or visit to complete an online application.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:

NCDIT-Transportation Human Resources
Tina Holmes

NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.