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Customer Service Representative

4 weeks ago

Buffalo Grove, Illinois, United States Kroger Full time
Job Summary

As a Customer Service Representative at Kroger, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our company, and your interactions with customers will be crucial in building trust and loyalty.

Key Responsibilities
  • Provide friendly and efficient customer service by greeting customers, answering questions, and resolving issues in a timely manner.
  • Assist customers with finding products, loading/unloading heavy items, and retrieving out-of-reach items.
  • Anticipate customer needs and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
  • Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control.
  • Ensure front-end cleanliness, maintenance, and sanitation.
  • Train, monitor, and coach associates on all front-end policies and procedures.
  • Communicate pricing and signage discrepancies to the pricing coordinator.
  • Provide backup coverage for the Service Operations Manager in their absence.
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping.
  • Operate equipment per company standards.
  • Assist with front-end functions, such as checkout transactions, stocking, bagging, cart collection, and cleaning.
  • Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations.

Requirements
  • High School Diploma or GED.
  • Effective interpersonal and customer service skills.
  • Good math skills (ability to add, subtract, multiply, and divide).
  • Sound judgment/decision-making skills.
  • Friendly, approachable, outgoing demeanor/team player.
  • Ability to work in a fast-paced environment.
  • Good oral and written communication skills.

About Us
Kroger is a leading grocery retailer with a rich history of innovation and commitment to customer satisfaction. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other. With a focus on food at the heart of it all, we strive to provide the ingredients you need to create your own recipe for success at work and in life. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited. Apply today to become part of our Kroger family.