Customer Service Representative

5 days ago


Elk Grove Village, Illinois, United States STG Logistics Full time
Customer Service Representative

At STG Logistics, we're looking for a skilled Customer Service Representative to join our team. As a key member of our operations team, you'll play a crucial role in ensuring that we deliver outstanding service to our customers. Your primary responsibility will be to work with customers, business partners, and drivers to resolve any issues that may arise during the freight process. You'll need to be highly organized, have excellent communication skills, and be able to multitask effectively.

Key Responsibilities:
  • Issue invoices to customers and resolve any disputes that may arise.
  • Identify and communicate billing issues and resolutions between terminal, collections, and customers.
  • Process invoice validation responses received from customers.
  • Perform research on accessorial charges and provide input and recommendations to resolve issues.
  • Work with internal and external customers to implement plans to avoid charges and build a high degree of customer satisfaction.
  • Align team members to identify issues and troubleshoot where necessary, escalating as appropriate.

Requirements:
  • 1 year of experience in an analytical environment.
  • Bachelor's degree or equivalent related work or military experience.
  • A high level of attention to detail.
  • Strong interpersonal skills with the ability to establish and maintain effective, collaborative work relationships both internally and externally.
  • Proficient in Microsoft Suite, including Outlook, Excel, Word, and Teams.

What We Offer:
  • 8 paid holidays and 1 additional floating Diversity Day.
  • PTO program based on role and tenure, starting at 15 days.
  • Incentive Bonus Program based on role within STG.
  • Comprehensive Benefits, including Medical, Vision, and Dental Insurance Options.
  • 401K program with Employer match.
  • Wellness programs.
  • Additional benefits, including recognition program, financial education, and engagement activities.


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