Customer Service Representative
4 weeks ago
As a Customer Service Representative at Morton Community Bank, you will be responsible for providing an exceptional customer experience by accurately and efficiently processing customer transactions. This includes cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. You will also promote MCB's products and services to customers.
Essential Duties & Responsibilities
Provide excellent customer experiences
Greet and assist customers to ascertain their needs
Complete customer transactions accurately
Identify customers, validate and cash checks
Accept cash and checks for deposit reviewing for any necessary holds
Process cash withdrawals
Process loan payments
Perform specialized tasks such as preparing cashiers checks, and personal money orders
Record all transactions promptly and accurately in compliance with bank procedures
Balance cash drawer at end of each day
Assist customers with problem resolution and escalate as necessary
Process work accurately through branch capture in a timely manner
Answer telephone inquiries
Promote bank products and services to customers
Identify fraudulent transactions and escalate to supervisor
Work Environment
The work environment is moderate with occasional noise. Employees must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their workday.
Education and Qualifications
High school diploma or equivalent
BSA and other Bank related training through BAI is required annually
Possess exceptional customer service skills
Ability to complete tasks accurately and efficiently
Team player who operates with a dynamic, all hands-on deck approach
Strong problem-solving skills
Strong commitment to MCB's vision and role in the communities we serve
Positive, resourceful, and flexible
Ability to work effectively with individuals from diverse backgrounds
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