Technical Customer Service Representative
3 weeks ago
Xylem is a leading global water technology company committed to developing innovative solutions to the world's water challenges.
The Company's products and services move, treat, analyze, monitor and return water to the environment in various settings.
Xylem provides a portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities.
The Company's employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions.
Xylem seeks to hire a Technical Customer Service Representative to receive order input, ascertain product specification and communicate with customers regarding order status and delivery concerns.
The ideal candidate will have a minimum of 4-5 years of mechanical manufacturing experience within an engineering Customer Service environment and a strong commitment to working with a team and providing excellent customer service.
Responsibilities include evaluating stock product availability, entering customer inquiries and resolving customer complaints.
The Technical Customer Service Representative will also be responsible for quoting lead time and pricing on products and communicating with customers through verbal, written and personal contact.
A strong understanding of commercial pumps, HVAC products or systems, B2B customer service mindset and logistics is required.
Proficiency in Microsoft Office and experience working with CRM systems is a plus.
A strong commitment to professionalism and a team-oriented approach is essential for this role.
This is an office-based position that requires regular sitting, standing, reaching and moving about the facility.
Xylem is an equal opportunity employer and welcomes applications from diverse candidates.
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