Customer Service Representative

4 weeks ago


Buffalo Grove, Illinois, United States The Boyd Group Full time

Job Summary:

The Customer Service Representative is responsible for delivering an exceptional customer experience in a fast-paced collision repair environment. This role requires strong communication skills, attention to detail, and the ability to multitask while under pressure.

Key Responsibilities:

  • Manage working relationships with customers and insurance companies to ensure timely and efficient repair processes.
  • Provide administrative support to the Repair Facility Team, including scheduling appointments, retrieving insurance assignments, and preparing repair orders.
  • Ensure consistent execution of the WOW plan, which includes providing a high level of customer satisfaction and ensuring quality control standards are met.
  • Communicate effectively with customers and insurance partners throughout the repair process, using CCC One notes and selecting the appropriate communication type.
  • Manage ARMS throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Requirements:

  • High School Diploma or GED
  • Minimum 1 year experience in a similar role, such as administration assistant
  • Preferred: 1 year in an auto body or similar work environment, including previous customer service experience

Benefits:

  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Additional Voluntary Life Insurance
  • Continuing Education Opportunities
  • Free Prescription or Non-Prescription Safety Glasses annually
  • Annual Voluntary Uniform Stipend

About Us:

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.



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