Customer Service Representative

4 weeks ago


Buffalo Grove, Illinois, United States The Boyd Group Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Manage working relationships with customers and insurance companies to provide administrative support for the Repair Facility Team.
  • Ensure consistent execution of our WOW plan to deliver exceptional customer service.
  • Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule.
  • Retrieve insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
  • Prepare RO work packets, including QC checklists, work orders, parts lists, and windshield tags.
  • Record all communication with customers or insurance partners during the repair process using CCC One notes.
  • Confirm car rental information and update CCC One with rental car usage information.
  • Manage ARMS throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Requirements
  • High School Diploma or GED.
  • Minimum 1 year experience in a similar role, such as administration assistant.
  • Preferred 1 year in an auto body or similar work environment, including previous customer service experience.
  • Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills, as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Benefits

We offer a comprehensive benefits package, including:

  • Annual Paid Time Off (PTO) plans.
  • 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
  • 6 paid holidays annually.
  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Additional Voluntary Life Insurance.
  • Continuing Education Opportunities.
  • Free Prescription or Non-Prescription Safety Glasses annually.
  • Annual Voluntary Uniform Stipend.
About Us

Gerber Collision & Glass has been providing exceptional collision repair services for over 80 years. We are proud to be an equal opportunity employer committed to an inclusive and diverse workplace.



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