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Service Advisor
2 months ago
We are seeking a highly skilled and experienced Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout the service process.
Key Responsibilities- Work closely with customers and technicians to identify and document service, maintenance, and repair needs.
- Provide expert advice and guidance to customers on necessary and recommended services.
- Offer additional services and repairs to customers, ensuring that they are aware of all options available to them.
- Compute costs of replacement parts and labor to restore vehicles to their original condition.
- Estimate costs of mechanical, electrical, or other repairs, and enter itemized estimates on service orders.
- Schedule appointments with customers and ensure that all service orders are completed in a timely and efficient manner.
- Meet dealership standards for repair and order production, ensuring that all work is completed to the highest level of quality.
- Maintain a high level of customer satisfaction, ensuring that all customers are satisfied with the service they receive.
- Participate in ongoing training and development to stay up-to-date on the latest technologies and techniques.
- Record all hours worked accurately in the company's timekeeping system.
- Previous experience in the automotive or customer service industry.
- Working knowledge of the mechanical operations of vehicles.
- Excellent interpersonal, customer service, and organizational skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Valid driver's license.
- Intermediate skills in Microsoft Office products.
- Ability to communicate effectively with customers and company personnel.
The Service Advisor will work in a fast-paced service environment, interacting with customers and technicians on a regular basis. The position requires regular and predictable attendance, with scheduled shifts including evening hours, weekends, and holidays.
Physical DemandsThe Service Advisor will be required to stand, walk, and sit for extended periods, and may be exposed to loud noise, vibration, and other service repair conditions.
Core ValuesWe are committed to the following core values:
- Servant Leadership: We put the needs of others before our own, because to serve people is to value them.
- Teamwork through Trust & Respect: We value diversity and work together to achieve our goals.
- Integrity: We are honest and transparent in all our interactions.
- Commitment to Customer Enthusiasm: We are passionate about delivering exceptional customer experiences.
- Passion for Winning: We strive to be the best, not the biggest.
- Accountability at All Levels: We take ownership of our actions and decisions.
- Commitment to Continuous Improvement: We seek out opportunities for growth and improvement.
