Automotive Service Advisor

2 days ago

Charlotte, North Carolina, United States Independence Mazda Full time
Service Advisor Job Description

Independence Mazda is seeking a skilled Service Advisor to join our team in Charlotte, North Carolina. As a Service Advisor, you will play a crucial role in maintaining and repairing vehicles to ensure customer satisfaction and safety.

Key Responsibilities:
  • Initiate automotive services and repairs by identifying performance problems and services requested.
  • Verify warranty and service contract coverage, develop estimates, write repair orders, and maintain customer rapport and records.
  • Ascertain automotive problems and services by listening to customer descriptions, clarifying problem descriptions, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Develop estimates by costing materials, supplies, and labor.
  • Calculate customer payments, including deductibles.
  • Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer approval of estimates, obtaining and providing contact information, answering questions and concerns, and arranging towing and temporary transportation.
  • Maintain automotive records by recording problems and corrective actions planned.
  • Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
Requirements:
  • High school diploma, GED, or equivalent.
  • 2-plus years of experience in a service advisor role strongly preferred.
  • Experience or certification with specific manufacturer is a bonus.
  • Previous customer service experience.
  • Valid driver's license with an acceptable driving record.
EEOC Statement:

Independence Mazda is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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