Service Advisor
7 days ago
Volkswagen of South Charlotte is committed to building trusting relationships with our employees, customers, and industry partners. We believe that our people make all the difference, and we're looking for a skilled Service Advisor to join our team.
About the RoleAs a Service Advisor, you will assist the Service Manager as needed, meet with customers to determine their vehicle repair and service needs, and increase customer satisfaction by building strong relationships. You will also be responsible for maintaining our company's standards for ethical business practices, professional image, and customer service.
Responsibilities- Assist Service Manager with daily tasks and responsibilities
- Meet with customers to determine their vehicle repair and service needs
- Build strong relationships with customers to increase satisfaction and loyalty
- Maintain company standards for ethical business practices, professional image, and customer service
- Monitor vehicle progress and update customers frequently
- Maximize sales and execute retail promotions to increase profitability
- Oversee technicians working on customer vehicles, including time management, parts ordering, and job completion times
- Participate in quality control and develop Standard Operating Procedures as needed
- Excellent customer and employee service skills
- High School Diploma or equivalent
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to concentrate and accomplish tasks despite interruptions
- Ability to perform multiple tasks simultaneously
- Willingness to submit to a background check and drug screen
We offer a competitive benefits package, including health insurance, dental, life insurance, 401k, and paid training and mentorship. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
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