Service Advisor

3 weeks ago


Charlotte, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the service process.

Key Responsibilities:
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Work closely with service technicians to diagnose and repair vehicles in a timely and efficient manner.
  • Communicate effectively with customers to understand their needs and preferences.
  • Manage and maintain accurate records of customer interactions and service history.
  • Collaborate with other team members to ensure seamless service delivery and customer satisfaction.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a service or customer-facing role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of automotive systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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