Service Advisor

7 days ago


Charlotte, North Carolina, United States Dutch Miller Kia of Charlotte Full time
About Dutch Miller Kia of Charlotte

We are a leading automotive dealership dedicated to providing an exceptional customer experience. Our team is passionate about delivering top-notch service and sales solutions to our customers.

Job Summary

We are seeking a highly skilled and organized Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders, ensuring customer satisfaction, and providing exceptional customer service.

Key Responsibilities
  • Oversee service orders and flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of the service department.
Requirements
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.
We Are an Equal Opportunity Employer

We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.



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