Service Advisor

3 days ago


Charlotte, North Carolina, United States Hendrick Automotive Group Full time
Job Title: Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the service process.

Key Responsibilities:
  • Work closely with customers to understand their vehicle needs and provide personalized service recommendations.
  • Communicate effectively with service technicians to ensure accurate and timely completion of repairs.
  • Manage service schedules and appointments to ensure efficient use of resources.
  • Provide detailed estimates and explanations to customers, ensuring transparency and trust.
  • Meet or exceed sales and customer satisfaction targets.
  • Maintain a clean and organized workspace, adhering to safety and quality standards.
  • Participate in ongoing training and development to stay up-to-date on industry knowledge and best practices.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in automotive service or customer-facing roles a plus.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Valid driver's license and clean driving record.
What We Offer:
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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