Program Director for Partnerships and Technical Operations

3 days ago

Durham, North Carolina, United States InsideHigherEd Full time
Job Summary

The Program Director for Partnerships and Technical Operations will lead collaborative conversations from thought to implementation with campus and community partners in support of a digital data resource. This position will also be responsible for putting efficient technical workflows in place to optimize the collective impact, productivity, and performance of the web application's use and utility.

Key Responsibilities
  • Administration and Management (60%)
    • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and opportunities of key initiatives related to the partnership web application.
    • Draw on strong relationships with academic schools, units, departments, programs, community partners, external stakeholders, and vendors to make decisions regarding operational activity and strategic goals.
    • Co-create the community-engaged technical strategy and roadmap, effectively defining and delivering on new SOPs, process improvements, enhancements, and projects.
    • Collaborate with campus and community partners in the design, implementation, and enhancement of processes.
    • Manage a responsive service desk, focusing on end-user satisfaction.
    • Prioritize incident resolution, escalate effectively, and strategize for optimal first-call resolution.
    • Maintain all technical relationships with DHTS, Duke OIT, other campus partners, and community partners.
    • Provide leadership and guidance to team members, fostering a positive and productive work environment, and promoting professional growth and development.
    • Build / manage relationships with software vendors and service providers.
    • Ensure well-documented standards and procedures for the implementation of all technical solutions.
    • Serve as the primary point of contact for the digital data tool with campus and community partners.
    • Lead a small team of technical colleagues comprising an engineer, designer, program coordinator, and students and work closely with partners to ensure that designs are aligned with campus and community partners.
    • Prepare communication and promotional materials for the digital resource in collaboration with Sr Director of Communications to ensure all efforts align with DCA standards.
  • Programming and Evaluation (35%)
    • Cultivate, support, and evaluate strategic collaborations across academic schools, units, and departments to support the aims of the partnership web application.
    • Develop and facilitate user testing, workshops, and communities of practice.
    • Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
    • Evaluate, foster, and coordinate advisory groups to advance the implementation of the partnership web application.
    • Communicate information to internal and external audiences in accessible and impactful ways, including low-tech and high-tech methods (e.g., graphics, presentations, shareable content, and interactive reports).
    • Contribute to the unit and overall organization's knowledge base.
  • Other Duties as Assigned (5%)
    • Perform other tasks, duties, and responsibilities as assigned.
    Requirements

Work requires analytical, communications, and organizational skills generally acquired through completion of a bachelor's degree program. Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Leadership skills, exceptional organizational and planning skills, strong written and oral communication skills, skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems, skills evaluating program performance, summarizing findings, communicating results, and forming an action plan, knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.

Preferred qualifications include a bachelor's degree in IT, Computer Science, or related field, experience with project management software, databases, Excel, SharePoint, MS Teams, and website design and maintenance, keen knowledge of how the web works and how a web application works, ability to define the functionality of what is being developed for web applications, experience using artifacts like context diagrams, use cases, process maps, and user journey maps, experience breaking down a set of wireframes into actionable tasks for front-end and back-end developers, proficiency in project management software (e.g., Jira) and collaboration tools (e.g., Confluence), able to create Stories, Epics, Tasks, and subtasks, experience in process mapping, contract management, program development, root cause analysis, and requirements management.

Application documents include a thoughtful cover letter, resume, and professional references (3).

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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