Manager of Technical Training Programs

2 weeks ago

Durham, North Carolina, United States Technical Safety Services Full time
Job Overview

About Technical Safety Services (TSS)
Technical Safety Services (TSS) stands as a premier provider of laboratory services across the nation. Our clientele encompasses distinguished life sciences and healthcare organizations, alongside esteemed research institutions. As we continue to grow, we are on the lookout for passionate and skilled professionals to collaborate with TSS' partners committed to advancing human health.

TSS is dedicated to ensuring the optimal performance of equipment utilized by our clients, thereby safeguarding their workforce and products. We are recognized as the leading provider of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and various controlled environment apparatus. By working directly at our clients' facilities, TSS personnel play a pivotal role in maintaining safety, precision, and compliance in some of the most prestigious laboratories across the United States.

Your Contribution

The Training team at TSS is essential to our overall success. The Training Department is responsible for delivering tailored training programs for our Field Service Technicians, ensuring the highest quality of service for our diverse customer base engaged in meaningful work. In the capacity of Training and Technical Manager, you will spearhead employee development initiatives and uphold service excellence.

The Training and Technical Manager will supervise training and technical support for all regional operational teams, guaranteeing the effectiveness and achievements of TSS' Training department. This position is crucial in educating and nurturing both current and future TSS personnel.

Key Responsibilities

  • Facilitate designated training programs.
  • Assist in the creation of new training resources.
  • Update and maintain existing training materials.
  • Oversee the training center to meet current and future demands.
  • Serve as a Subject Matter Expert (SME) for specific technologies as required.
  • Contribute to the formulation of new procedures, technologies, and training methodologies.
  • Coordinate and manage training work orders, events, and participant lists utilizing TSS Software.
  • Evaluate training outcomes and provide constructive feedback to relevant personnel.
  • Procure necessary materials for training sessions and centers.
  • Travel to various TSS Regional Offices for in-person training as needed.
  • Perform additional assigned responsibilities.

Benefits Offered

  • Competitive salary range from $62,000 to $129,000 annually.
    (Salary is based on qualifications, experience, and alignment with industry standards.)
  • Comprehensive medical, vision, and dental insurance.
  • 401(k) plan with company matching contributions.
  • Disability and life insurance coverage.
  • Generous Paid Time Off (PTO) and company holidays.

Qualifications Required
Education and Experience

  • High School Diploma is mandatory; Bachelor's degree is preferred.
  • Preferred certifications include NSF Biosafety Cabinet Field Certifier Enhanced Accreditation and CETA CNBT-SCF Accreditation.
  • A minimum of 3 years of field service experience is required.

Skills and Competencies

  • Strong communication and relationship-building capabilities.
  • Proficiency in Service Manager, eData software, and Microsoft Office suite.
  • Exceptional troubleshooting and problem-solving skills.
  • Self-driven with excellent time management abilities.
  • Strong verbal and written communication proficiency.
  • Basic mathematical skills, including geometry and algebra.
  • A valid driver's license and a clean driving record.

TSS is an equal opportunity employer that values diversity. If you have any questions regarding the suitability of this role for your profile, feel free to reach out for a discussion.

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