Technical Program Manager
6 days ago
Job Title: Technical Program Manager
Job Summary:
As a Technical Program Manager at NetApp, you will play a pivotal role in driving transformational approaches to renewals quoting operations. The Renewal Quoting team is responsible for helping Renewal Specialists and Customer Success Managers identify and execute on sales opportunities and provide renewal quotations for Hybrid Cloud and Public Cloud customers.
Key Responsibilities:
- Identify and assess gaps to drive inside service renewal sales productivity and success criteria.
- Design and implement process changes in core tools, suggest modifications to policies, rules of engagement, compensation plans, and benchmark inside sales people against key drivers of productivity.
- Drive process and system improvement to reduce renewal quoting SLAs and be directly responsible for the Renewal quoting team's success.
- Collaborate with cross-functional teams from various organizations within NetApp to drive the overall success of renewal programs.
Requirements:
2-5 years of experience with Renewal Quoting, renewal business, and/or installed base churn activities is a must.
Job Segment: Program Manager, Telemarketing, Inside Sales, Manager, Management, Sales, Customer Service
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