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Manager of Technical Training Programs
2 months ago
About Technical Safety Services (TSS)
Technical Safety Services (TSS) stands as a premier laboratory service provider with a presence across the nation. Our clientele includes leading life sciences and healthcare organizations, as well as esteemed research institutions. We are in a phase of rapid growth and are on the lookout for passionate and skilled professionals to collaborate with TSS' partners who are committed to advancing human health.
TSS is dedicated to ensuring the optimal performance of equipment utilized by our clients to safeguard their workforce and products. We are recognized as the nation's top provider of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment apparatus. Our team members, working directly at client facilities, play a pivotal role in maintaining safety, precision, and compliance in some of the leading laboratories in the United States.
Your Contribution
The Training team at TSS is essential to our overall success. The Training Department provides tailored training for our Field Service Technicians to maintain the high standards of service for our clientele engaged in significant work. As a Technical Training Manager, you will spearhead employee development initiatives and uphold service excellence.
The Technical Training Manager will supervise training and technical support for all regional operational teams, ensuring the effectiveness and success of TSS' Training department. This position is crucial in educating and nurturing both current and future TSS personnel.
Key Responsibilities
- Deliver assigned training content effectively.
- Assist in the creation of new training materials.
- Ensure the relevance of existing training materials.
- Oversee the training center to meet current and future demands.
- Serve as a Subject Matter Expert (SME) for specific technologies as required.
- Contribute to the formulation of new procedures, technologies, and training methodologies.
- Organize and manage training work orders, events, and rosters utilizing TSS Software.
- Evaluate training outcomes and provide constructive feedback to relevant personnel.
- Procure necessary materials for training sessions and centers.
- Travel to various TSS Regional Offices for in-person training as needed.
- Perform additional assigned tasks.
Benefits
- Competitive salary ranging from $62,000 to $129,000 annually.
(Salary is determined based on qualifications, experience, and alignment with industry standards.) - Comprehensive medical, vision, and dental insurance.
- 401(k) plan with company matching contributions.
- Disability and life insurance coverage.
- Generous Paid Time Off (PTO) and company-recognized holidays.
Qualifications
Education and Experience
- High School Diploma is required; a Bachelor's degree is preferred.
- Preferred certifications include NSF Biosafety Cabinet Field Certifier Enhanced Accreditation and CETA CNBT-SCF Accreditation.
- A minimum of 3 years of field service experience is required.
Skills and Abilities
- Strong communication and relationship-building skills.
- Proficiency in Service Manager, eData software, and Microsoft Office suite.
- Excellent troubleshooting and problem-solving capabilities.
- Self-driven with outstanding time management skills.
- Strong verbal and written communication abilities.
- Basic mathematical skills, including geometry and algebra.
- A valid driver's license and a clean driving record.
TSS is an equal opportunity employer that values diversity. If you have any questions regarding the role, feel free to reach out for a discussion.
