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Community Library Support Specialist

2 months ago

Denton, Texas, United States City of Denton, TX Full time
Salary: $24.91 Hourly

Location: Denton, TX

Job Type: Full-Time

Department: Library

Division: South Branch Library

FLSA: Non-Exempt

Position Overview

The Library Services Associate plays a vital role in delivering exceptional service to library patrons, both in-person and through various communication channels. This position involves assisting with circulation, program facilitation, information inquiries, and technology support.

Key Responsibilities

Core Duties
  • Provide guidance and support to library users via face-to-face interactions, phone calls, or electronic correspondence.
  • Assist patrons in navigating library resources and technology, including but not limited to reader's advisory, basic reference inquiries, online catalog usage, MakerSpace, digital collections, public computers, and printing services.
  • Facilitate the registration process for new library users, maintain user accounts, and manage the check-in and check-out of library materials.
  • Process payments for overdue items and other fees, accepting various forms of payment as required.
  • Organize and maintain library collections, ensuring materials are properly shelved according to classification systems.
  • Support the planning and promotion of library programs and services, including outreach efforts.
  • Create promotional materials, displays, and bulletin boards to enhance community engagement.
  • Monitor the condition of returned materials, performing repairs and routing items as necessary.
Supervisory Responsibilities
  • This position does not have supervisory responsibilities.
Additional Responsibilities
Please note that this job description is not exhaustive and may be subject to change.

Qualifications

Education and Experience
  • High School diploma or equivalent; and,
  • One (1) year of experience in a library or a related field,
OR
  • A combination of relevant education, experience, certifications, and licenses that demonstrate the ability to perform the essential functions of the role.
Required Skills and Abilities
To succeed in this role, candidates must demonstrate the following:
  • Understanding of applicable laws and regulations, as well as organizational policies and procedures.
  • Ability to design and implement engaging activities suitable for diverse age groups.
  • Competence in problem-solving and evaluating options to address challenges.
  • Proficiency in Microsoft Office 365 and other relevant software applications.
  • Strong interpersonal skills, demonstrating patience and courtesy in all interactions.
  • Commitment to providing outstanding service to both internal and external stakeholders.
  • Capacity to manage multiple tasks effectively while maintaining attention to detail in a dynamic environment.
  • Ability to establish and nurture positive working relationships.
  • Capability to handle stressful situations with professionalism and confidentiality.
  • Effective communication skills, both verbal and written, tailored to the audience's needs.
  • Flexibility and adaptability to meet the evolving demands of the workplace.
Conditions of Employment
  • Successful completion of a drug test, background check, and verification of social security number.
  • Passing a physical examination is required.
Work Environment and Physical Requirements
  • Tools/Equipment Used: Standard office equipment, including computers and peripherals.
  • Physical Demands: Prolonged periods of sitting and standing; frequent bending, squatting, and reaching.
  • Lifting: Ability to lift up to 50 pounds and carry up to 25 pounds.
  • Work Environment: Office and library settings; may require occasional irregular hours.
  • Attendance: Regular and punctual attendance is essential for this position.
  • Mental Demands: Ability to maintain emotional control under stress and manage frequent interruptions.
Core Values
  • Inclusivity
  • Collaboration
  • Service Orientation
  • Strategic Focus
  • Fiscal Responsibility
Benefits
  • Paid Vacation Days and Paid Holidays
EEO Statement
The City of Denton is an equal opportunity employer, committed to providing a workplace free from discrimination and harassment. All employment decisions are made without regard to any protected class or status.