Operations Manager

4 days ago


Key West, Florida, United States Master Concessionair Full time

Are you a results-driven leader looking for a new challenge? We have an exciting opportunity for a seasoned Operations Manager to join our team at Master Concessionair.

About the Role

This key position will be responsible for driving business results in support of operational goals, ensuring budgetary goals, and initiating and leading operational changes. As an Operations Manager, you will oversee all day-to-day operations and be accountable for managing and assisting the General Manager with BOH and FOH hiring, manager/employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, inventory, cost control, sanitation, safety, and responsibility for tracking revenues and cash accounts.

Key Responsibilities:

  • Operational Excellence: Ensure daily opening and closings are executed according to protocols and accurately documented.
  • Customer Service: Foster a high level of customer service throughout the operation.
  • Compliance: Execute all MCA Operating Procedures and ensure adherence by all employees.
  • Management Support: Participate and contribute to management meetings.
  • Employee Development: Ensure subordinate management duties and assignments are performed in accordance with MCA protocols and completed in a timely manner.
  • Inventory Management: Ensure organization and freshness of stock, and oversee replacements as needed.

Requirements

  • Qualifications: Associate degree or equivalent in Hospitality, Business, or Culinary Arts.
  • Experience: Minimum 3 years senior management experience in multi-unit and QSR restaurants.
  • Skills: Excellent verbal and written communication skills, demonstrated leadership ability, commitment to service, and high integrity and honesty.

Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including health, dental, and vision insurance, 401K, PTO, and uniform credit.



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