Operations Leader for Growth

6 days ago


Key West, Florida, United States Master Concessionair Full time

At Master Concessionair, we're seeking an exceptional Operations Leader for Growth. This role is crucial in driving business results and ensuring the highest level of customer service across all our operations. As a seasoned leader with a strong background in multi-unit restaurant management, you'll be responsible for day-to-day operations, overseeing staff development, and implementing strategies to boost revenue.

Salary and Benefits

We offer a competitive $80,000 - $100,000 per year, plus quarterly bonuses, excellent benefits, including health insurance, dental, vision, STD, LTD, 401K, PTO, uniform credit, and more. Our comprehensive compensation package ensures you have the resources needed to excel in your role.

About the Role

This key position plays a vital part in shaping our company's success. You'll oversee daily opening and closing procedures, manage staff, maintain accurate records, ensure high-quality customer service, and drive growth through effective operational changes. Your expertise will help us achieve our business goals while maintaining exceptional standards.

Responsibilities
  • Daily Operations Management: Ensure smooth day-to-day operations, adhering to MCA protocols and procedures.
  • Staff Development and Management: Foster a positive work environment by developing managers and employees, addressing performance issues, and conducting regular feedback sessions.
  • Customer Service Excellence: Maintain the highest level of customer satisfaction through efficient complaint resolution and proactive communication.
  • Inventory and Cost Control: Monitor inventory levels, adhere to budget, and optimize stock organization to minimize waste.
  • Financial Management: Accurately record transactions, reconcile cash items, and maintain financial reports.
  • Safety and Compliance: Ensure adherence to Health & Safety regulations, report accidents, and maintain a clean working environment.
Requirements
  • Education: Associate degree or equivalent in Hospitality, Business, or Culinary Arts.
  • Experience: Minimum 3 years senior management experience in multi-unit restaurants.
  • Skills: Excellent communication, leadership, and problem-solving skills; ability to work effectively under pressure.


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