Advanced MSP Support Technician

2 weeks ago


Albuquerque, New Mexico, United States Computer Corner, Inc. Full time
Position Overview

Perfect for Skilled Technical Problem-Solvers Who Enjoy a Dynamic Work Environment

COMPENSATION: $20-25/hr - Non-Exempt Role ($40K to $50K+ per year Equivalent)

Compensation Based on Experience

$40K for 2+ Years of Tier 1 MSP Experience

$50K+ for 2+ Years of Tier 2 MSP Experience

W-2, non-exempt


WORK SCHEDULE:

Full-time

Monday - Friday

8am-5pm MST


WORK LOCATION:

Primarily Remote with Minimal Field Work

90% Office-Based, 10% Field Visits (Average 5 hours per week)


NOTE: WE SUPPORT A VARIETY OF PLATFORMS. ALL TECHNOLOGIES ARE WELCOME

At Computer Corner, Inc., we are dedicated to providing clients with reliable technology solutions tailored to their specific needs. Our mission is to ensure data security and operational confidence for our clients.

We pride ourselves on our collaborative team culture where we share a passion for technology and enjoy engaging with one another. If you are enthusiastic about technology and helping others navigate it, you may be an excellent fit for our team.

We are seeking a Skilled Advanced MSP Support Technician to conduct network maintenance and deliver outstanding user support, ensuring our clients' technology systems function seamlessly with minimal disruptions.

This position involves working primarily from our office with occasional field visits as necessary, utilizing company vehicles or personal transportation with mileage reimbursement.


Your Responsibilities as an Advanced MSP Support Technician Will Include:

  • Implementing security protocols for computer systems and networks
  • Assessing the security of information systems
  • Troubleshooting network-related issues
  • Guiding end users in adopting security best practices
  • Occasional on-site setup of workstations and peripherals
  • Documenting network-related activities
  • Mentoring junior team members

Ideal Candidates Will:

  • Desire a collaborative work environment
  • Seek a role that offers a pathway to a cybersecurity career
  • Enjoy working with a team of technology enthusiasts

Core Values of Computer Corner, Inc.

Team-Oriented: Our team is eager to assist one another, enthusiastic about solving challenges together, and committed to achieving our goals while celebrating our successes.

Teaching Spirit: We believe in the principle of teach and be teachable, fostering kindness and patience in all interactions.

Accountability: We strive for excellence in our tasks, take responsibility for our actions, and prioritize integrity in all that we do.

Growth Opportunities:

We promote continuous learning and personal development. Employees are encouraged to enhance their skills, whether to improve in their current roles or to prepare for future advancement opportunities.


Key Responsibilities of the Advanced MSP Support Technician:

1) Efficiently Manage Support Requests

Success Metric: 100% Acknowledgment of Support Requests by End of Day.

Success Metric: Maintain a manageable ticket backlog by closing tickets promptly.

NOTE: We seek individuals who are eager to address all support requests.

2) Resolve Technical Issues and Provide Solutions

Success Metric: Dedicate a significant portion of the workday to progressing through support requests.

3) Deliver Exceptional Support Experiences

Success Metric: Contribute to high customer satisfaction scores by encouraging feedback.


Our Ideal Advanced MSP Support Technician Will Possess:

  • A passion for technology
  • Strong problem-solving skills
  • A habit of meticulous documentation
  • A desire to be part of a supportive team

Benefits & Perks:

  • Health, dental, and vision coverage
  • Retirement plan with company matching
  • Paid time off and holidays
  • Employee discounts on technology products
  • Ongoing training and certification opportunities
  • A positive and enjoyable workplace culture
  • Team celebrations and events

APPLICATION PROCESS:

  1. Submit your application online
  2. Complete the required assessments and skills tests
  3. Participate in a virtual interview
  4. Engage in an in-person interview
  5. Experience a day in the life with our team


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