Patient Care Services Coordinator 2
2 weeks ago
The Patient Services Specialist 2 plays a vital role in providing administrative support within a healthcare setting, ensuring exceptional, patient-focused care. Responsibilities encompass patient interactions, appointment scheduling, insurance verification, and handling telephone inquiries. This role may also involve mentoring and guiding less experienced Patient Services Specialists.
KEY RESPONSIBILITIES
- Facilitates patient and visitor interactions by performing essential duties such as check-in and check-out, scheduling appointments, verifying insurance, and managing phone inquiries. Coordinates follow-up visits and referral appointments.
- Registers patients by collecting and confirming insurance details. Ensures patient demographic information is accurate and updates the computer system accordingly. Guides patients to designated waiting areas.
- Processes payments for medical services in accordance with established protocols. Accurately posts payments and records charges in the computer system using appropriate coding. Generates daily financial reports and reconciles cash drawers with these reports. Provides clear information regarding patient, medical, financial, or procedural inquiries to patients or authorized external parties. Discusses financial arrangements with patients as needed.
- Addresses routine escalated inquiries regarding services and operational hours. Ensures that patient complaints are managed effectively.
- Assists with medical records tasks by retrieving charts for scheduled and walk-in appointments, prescription refills, and other requests. Responsible for the retrieval, transportation, sorting, and filing of medical records. Copies medical records for patient transfers and referrals as requested.
- Contributes to the training and development of junior staff as needed.
- Exceptional listening, interpersonal, and communication skills (both verbal and written), with a professional demeanor and respectful telephone etiquette. Ability to adapt communication style to diverse audiences. A compassionate listener who is articulate, optimistic, and tactful.
- Understanding of patient registration processes and documentation requirements.
- Familiarity with medical insurance claims processes and documentation, including a comprehensive understanding of the Out of Network procedures.
- Proficient in the use of personal computers and relevant software applications.
- Experienced in preparing and maintaining patient records.
- Able to analyze unpaid third-party claims and overdue accounts to determine appropriate follow-up actions for payment resolution.
- Capable of mentoring and training team members.
Our comprehensive benefits package includes:
- Immediate access to health and welfare benefits
- 401(k) savings plan with a dollar-for-dollar match up to 5%
- Tuition reimbursement program
- Paid time off accrual starting from Day 1
QUALIFICATIONS
- EDUCATION - High School Diploma or GED Equivalent
- EXPERIENCE - Minimum of 1 Year of Relevant Experience
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