Patient Services Coordinator
2 weeks ago
CPIhealth is a dedicated healthcare organization focused on delivering empathetic and thorough care to individuals facing chronic pain challenges. Our advanced facilities and collaborative atmosphere empower healthcare professionals to excel in their fields while making a significant impact on the lives of our patients.
We are currently seeking a dependable and skilled individual to fill the role of Patient Care Coordinator within our surgical center.
Key Responsibilities- Welcome and assist patients, manage appointment scheduling, and maintain accurate records.
- Safeguard patient rights by ensuring confidentiality of medical, personal, and financial information.
- Support operational efficiency by adhering to established policies and procedures and reporting necessary changes.
- Verify insurance details and manage patient accounts by collecting, recording, and updating personal and financial information during each visit.
- Provide information regarding outstanding patient balances and facilitate the collection of due payments.
- Collect co-payments and issue patient receipts.
- Exhibit a solid understanding of clinic procedures and address general inquiries related to them.
- Utilize effective customer service skills and proactive communication when interacting with patients.
- Communicate clearly and professionally.
- Assist patients in distress by responding to emergencies appropriately.
- Maintain a welcoming patient waiting area.
- Oversee office inventory and equipment by monitoring stock levels, anticipating supply needs, placing orders, verifying receipt, and scheduling service and repairs.
- Embody CPIhealth values in every interaction: Patient-Centered, nurturing, teamwork, integrity, and innovation.
- Provide clear explanations of relevant patient-related policies while ensuring the safety and dignity of patients.
- Keep patient appointments on track by notifying providers and support staff of patient arrivals, reviewing service delivery against the schedule, and alerting providers of any delays.
- Assist patients who may be ill or distressed, including arranging transportation when necessary.
- Ensure all visitors and vendors sign in and display appropriate identification.
- Handle incoming cash, checks, and credit card receipts until balanced and deposited by the designated manager.
- When necessary, open and sort office mail; deliver outgoing mail as required.
- Scan paper records into the appropriate patient charts in the electronic health record system.
- Contribute to team efforts by achieving related results as needed.
- Perform additional duties as assigned to support the mission, values, and strategies of CPIhealth.
- High School diploma or equivalent.
- At least 1 year of recent experience in a front desk role within a medical environment.
- Consistent work history.
- Familiarity with medical terminology and the healthcare setting is advantageous.
- Understanding of insurance processes is a plus.
- Outstanding customer service abilities.
- Capacity to multitask, solve problems, and prioritize tasks based on urgency.
- Friendly and professional demeanor.
- Ability to collaborate effectively and communicate well with others.
- Flexibility, punctuality, and a commitment to being a team player.
- Excellent organizational, verbal, and written communication skills.
- Exceptional attention to detail with a focus on accuracy and efficiency.
Dress Code: Scrubs
Pay Rate: $19 per hour
Schedule: Monday to Thursday, with occasional Fridays as needed.
Benefits- Medical, Dental, Vision insurance
- Paid Time Off (accrued)
- Flexible Spending Account for Health & Dependent Care
- Basic Life, Accidental Life, Supplemental Life Insurance
- Short Term & Long-Term Disability
- 401(k) with matching
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