Customer Support Specialist

5 days ago


Phoenix, Arizona, United States STChealth Full time

This is a key role within our organization, focusing on technical support and customer portfolio management. With strong problem-solving skills and excellent communication abilities, you will excel in this position.

Responsibilities
  • Customer Portfolio Management: Be part of a dedicated customer pod and manage a specific subset of the company's customer portfolio as the primary technical point of contact for assigned customers.
  • Technical Troubleshooting: Investigate and diagnose issues reported by customers, analyze database queries to identify performance issues or data discrepancies, and debug Java code to locate the source of bugs or unexpected behavior.
  • Code Modifications: Implement small changes and bug fixes directly in the codebase, optimize database queries for better performance, and make minor adjustments to Java code to resolve issues.
  • Data Analysis: Investigate data variance issues, ensure data integrity and consistency, and propose solutions for data-related problems.
  • Customer Communication: Explain technical issues and solutions to customers in an understandable manner, provide regular updates on issue resolution progress, and gather detailed information from customers to aid in problem diagnosis.
  • Collaboration: Escalate complex issues requiring extensive changes, contribute insights from customer interactions to inform product improvements, and participate in code reviews for changes affecting their customer portfolio.
Requirements
  • Prior experience with customer service or help desk environments.
  • Ability to conduct software demonstrations and other client-facing duties.
  • You are curious and want to learn and problem-solve.
  • Intermediate knowledge of relational databases and database development.
  • Beginning to Intermediate knowledge of Java, Node, JavaScript, HTML, CSS, and React.
Benefits
  • This position is remote-eligible and based out of our Phoenix, AZ office.
  • We offer a 100% company-paid medical plan, 401(k) matching, paid new parent leave, flexibility to work remotely, casual dress, dog days, a focus on well-being, unlimited volunteer hours, and an amazing amount of paid time off.

The estimated salary for this position is around $70,000 - $90,000 per year, depending on location and experience. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation.



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