IT Support Specialist

2 weeks ago


Akron, Ohio, United States Signet Jewelers Full time

Position: IT Support Specialist

Location: Hybrid

WORK SCHEDULE: Tuesday – Saturday, 11am – 7pm EST

POSITION OVERVIEW:

We are seeking an IT Support Specialist to deliver technical assistance to our retail operations across North America. The successful candidate will be tasked with setting up, maintaining, and troubleshooting a variety of hardware and software systems, in addition to managing the network infrastructure utilized in our retail locations.

To excel in this position, candidates should possess a bachelor’s degree in computer science or a related discipline, or have equivalent professional experience. A minimum of three years of pertinent experience in IT support, administration, or engineering is required. Familiarity with Windows and Linux operating systems, Apple iOS, Intune, as well as standard office applications and cloud services is essential. Strong problem-solving abilities, effective communication skills, and a customer-oriented approach are also critical.

The ideal candidate will demonstrate robust project management capabilities, with a proven track record of executing projects successfully, on schedule, and within budget.

KEY RESPONSIBILITIES:

  • Address technical queries from store management and associates through various communication channels.
  • Identify and resolve hardware and software challenges occurring in retail environments.
  • Provide support and troubleshooting for network devices, including routers, switches, firewalls, and wireless access points.
  • Implement and uphold IT policies and procedures related to password management, data security, and user access control.
  • Maintain accurate documentation of IT inventory, assets, and records as required.
  • Manage individual incidents assigned to the support queue to ensure effective resolution.

QUALIFICATIONS:

  • Bachelor's degree in computer science or a related field, or equivalent professional experience.
  • Technical certifications are advantageous.
  • Proficient troubleshooting, diagnostic, and problem-solving skills.
  • At least 3 years of experience in IT-related roles.
  • Familiarity with Windows and Linux operating systems, Apple iOS, and Intune.

EMPLOYEE BENEFITS:

  • Comprehensive healthcare, dental, and vision insurance.
  • 401(k) matching program after one year of service.
  • Generous paid time off and company holidays.
  • Employee merchandise discount.
  • Opportunities for learning and professional development.
  • Additional perks and benefits.


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