Conference Coordinator
2 weeks ago
Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.
Key Responsibilities:- Deliver exceptional customer service experiences
- Manage and book reservation requests; maintain room schedules through reservation system
- Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
- Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
- Manage and respond to all emails in the location-specific folders in shared Connections mailbox
- Respond in a timely manner when processing customer requests for reservations
- Provide consultative event coordination services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
- Perform set-up and clean-up for beverage service as needed
- Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
- Knowledgeable in answering site specific questions regarding local amenities
- Responsible for maintaining Connections space, including submitting work orders as needed.
- Perform additional duties as assigned by manager
- Excellent customer service skills
- Superior verbal and written communication skills, especially customer friendly communications
- Must be comfortable speaking in front of an audience
- High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
- Experience working in technical/audiovisual environment
- Ability to work independently, prioritize effectively and make decisions
- Ability to adapt quickly to change and maintain a flexible approach when providing customer support
- Able to remain mobile for extended periods during work day
- Able to work a flexible schedule to include evening and weekend hours
- Must be able to lift 50 pounds
- Work experience with reservation software platforms
- Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
- Catering or other food service-related experience
- Communications, Event Planning or Hospitality background
Compass Group Careers
Equal Opportunity Employer
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1346700
Flik Hospitality Group
JEANNE M LANE
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