Registration Coordinator
5 days ago
This role will play a crucial part in coordinating the registration process for annual meetings, internal events, and regional meetings utilizing the CVENT registration system. The successful candidate will be responsible for the entire registration process from HQ to onsite for Customers and HQ staff alike. Additionally, this role will support the entire Event Management team in various duties as needed with events throughout the year, including major conferences.
Key Responsibilities- Coordinates and implements all aspects of registration for events managed by the Event Management department using the CVENT registration system.
- Provides prompt, thorough, effective, customer-centric service to customers and prospects attending events via email and phone.
- Responsible for the entire registration process on-site during BOC, Convention, and other events, including pre-show badge printing, onsite registration area set up, and lead contact on-site for all HQ staff working at the registration desk.
- Maintains and updates the MAX Center Events Page.
- Provides timely and detailed registration reports based on current and historical data to members of the Event Management team and other internal teams.
- Acts as a subject matter expert (SME) in the CVENT registration system, continually researching ways to utilize the system to its full potential.
- Maintains accurate Executive Events Calendar to be distributed internally.
- Communicates event information effectively and professionally to potential and existing participants to increase event enrollment.
- Works with the internal Communications team on providing CVENT-ready graphics and verbiage.
- Develops and maintains Event mobile Applications for Conferences.
- Bachelor's Degree or Equivalent experience.
- 1-3 Years of Experience.
- No Experience Needed in Management.
- Ability to travel to two main events: RE/MAX Convention (March timeframe) and RE/MAX Conference (August timeframe). Additional travel may be required.
- Technical/Functional Expertise: Has knowledge of the job, function, department, and its impact on customers, continues to learn and grow, stays current on changes in process, policy, and function, and fulfills responsibilities of the job.
- Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture.
- Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions.
- Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines, and keeps management apprised of progress.
The actual compensation offered to the candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits, including competitive medical, dental, and vision benefits, retirement plans with optimal company match, annual bonus/merit opportunity, educational assistance, medical health support program, M.O.R.E. Events offered in-person and virtually, mentorship program, employee resource groups, community engagement, diversity, equity, and inclusion, parenting, remote, and woman at RE/MAX.
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