Service Desk Technician

3 weeks ago


Chantilly, Virginia, United States Red River Full time
Job Description

We are seeking a highly skilled and motivated Service Desk Technician to join our team. As a key member of our Service Desk, you will be responsible for providing technical support to our customers, resolving issues, and escalating complex problems to senior engineers.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote monitoring tools
  • Resolve technical issues in a timely and efficient manner, escalating complex problems to senior engineers as needed
  • Collaborate with other teams to resolve issues and improve customer satisfaction
  • Document and maintain accurate records of customer interactions and issue resolutions
  • Participate in ongoing training and development to stay up-to-date with new technologies and best practices
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or related field
  • Minimum 1 year of IT experience with technical support and troubleshooting
  • Strong knowledge of Windows and Mac operating systems, as well as network infrastructure and security
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications:
  • CompTIA A+, Network+, or Microsoft MCSA certifications
  • Experience with desktop operating systems, virtualization, and backup solutions
  • Knowledge of security protocols and best practices

Red River is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, excellent benefits, and a dynamic work environment. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.



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