Desktop Support Specialist
4 days ago
Are you passionate about technology and helping others succeed? We're seeking a talented IT Desktop Administrator to join our dynamic fitness company in Irvine, CA.
About the Role:
We're looking for a skilled professional to maintain and enhance our technology infrastructure, mentor teammates, and contribute to a collaborative work environment.
Key Responsibilities:
- Manage and maintain enterprise desktop applications to ensure system stability and performance.
- Mentor teammates and provide training and knowledge transfer to enhance team capabilities.
- Assist in the support and asset management of company-owned hardware.
- Identify and resolve system issues, propose solutions, and perform preventative maintenance as needed.
- Support workstation repairs and provide ongoing hardware maintenance.
- Develop and enforce IT standards and compliance benchmarks.
- Oversee software package installations and troubleshoot any issues.
- Support iOS devices and other mobile platforms as required.
- Document and update system records, desktop procedures, disaster recovery plans, and user guides.
- Share responsibility for managing and maintaining the desktop infrastructure.
- Follow established change management protocols.
Requirements:
- Expertise in creating policies and standards to maintain technical and application infrastructure.
- Strong problem-solving and technical troubleshooting skills.
- Ability to work proficiently with O365 and Microsoft technologies.
- Flexibility to work weekends and overnight hours when required.
- Must be available to work onsite 5 days a week in Irvine, CA.
Education and Certifications:
- BS/BA in Computer Science or equivalent technical training.
- MCP, MCSE, or any relevant Microsoft certifications.
Experience Requirements:
- Minimum of 5 years' experience troubleshooting hardware issues with desktops and laptops.
- Experience supporting iOS devices and managing mobile device environments.
- Proficiency in Microsoft technologies such as AD, Intune, MECM/SCCM, and Windows OS installation/configuration.
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