Information Technology Support Specialist

5 days ago


Irvine, California, United States Vortex Industries Full time
Job Title: Information Technology Support Specialist

Vortex Industries is seeking a highly skilled Information Technology Support Specialist to join our team at our Headquarters in Irvine, CA.

The successful candidate will provide technical support for our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Responsibilities:
  • Provide hardware and software support, including setup, installations, troubleshooting, and upgrades.
  • Offer additional technical support services, such as teleconference and videoconference meetings, desktop phone support, and printers/copiers.
  • Provide necessary desktop application support and user training on network and desktop applications.
  • Protect the organization's value by keeping information confidential and practicing and promoting ethical computing.
  • Manage basic account management associated with access and permissions, such as Active Directory and email account access.
Requirements:
  • Work Schedule: Shift 8:00 am - 5:00 pm, Monday through Friday.
  • Position requires working in an office setting, not a remote opportunity.
  • BS/BA in Computer Science or equivalent experience.
  • Minimum 1 year in an information technology service role, with direct experience supporting end-user computer hardware and software in a networked corporate environment.
  • Able to work independently to quickly and accurately solve computer/phone/data related problems.
  • Customer service focus and ability to learn quickly and apply knowledge to new challenges.
  • Excellent written and oral communication skills.
Benefits:
  • Competitive market-based salary based on experience: $34.00/hour.
  • Comprehensive training program.
  • Healthcare, dental, and vision coverage, 401K match, and PTO.


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