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Desktop Support Specialist
4 weeks ago
Progilisys Solutions, LLC is seeking a skilled Desktop Support Administrator II to join our team. As a key member of our IT department, you will be responsible for maintaining and enhancing our technology infrastructure, mentoring teammates, and contributing to a collaborative work environment.
Key Responsibilities:
- Manage and maintain enterprise desktop applications to ensure system stability and performance.
- Mentor teammates, providing training and knowledge transfer to enhance team capabilities.
- Assist in the support and asset management of company-owned hardware.
- Identify and resolve system issues, propose solutions, and perform preventative maintenance as needed.
- Support workstation repairs and provide ongoing hardware maintenance.
- Develop and enforce IT standards and compliance benchmarks.
- Oversee software package installations and troubleshoot any issues.
- Support iOS devices and other mobile platforms as required.
- Document and update system records, desktop procedures, disaster recovery plans, and user guides.
- Share responsibility for managing and maintaining the desktop infrastructure across the organization.
- Follow established change management protocols and outline clear steps for implementation.
- Provide support for multifactor authentication technologies.
Requirements:
- Expertise in creating policies and standards to maintain technical and application infrastructure.
- Strong problem-solving and technical troubleshooting skills.
- Ability to work proficiently with O365, including Microsoft Word, PowerPoint, Outlook, and Excel.
- Flexibility to work weekends and overnight hours when required.
- Must be available to work onsite 5 days a week in Irvine, CA.
Education and Certifications:
- BS/BA in Computer Science or equivalent technical training, or a combination of education and relevant experience.
- Desired certifications include MCP, MCSE, or any relevant Microsoft certifications.
Experience Requirements:
- Minimum of 5 years' experience troubleshooting hardware issues with desktops and laptops.
- Experience supporting iOS devices and managing mobile device environments.
- Proficiency in Microsoft technologies such as AD, Intune, MECM/SCCM, and Windows OS installation/configuration.
- Familiarity with application packaging and delivery, as well as Modern Desktop Administration.
Progilisys Solutions, LLC is a dynamic and innovative company that specializes in assessing systems, architectures, and application management requirements for highly diversified computing environments. We address the relationships between technology, people, and process to recommend the optimum combination of each to help meet our customer's business and technology objectives.