Customer Service Associate
1 week ago
POSITION OVERVIEW
This role is essential in delivering outstanding customer service at Recreation Centers. The ideal candidate will be available for evening shifts and weekends, and may occasionally oversee the facility after hours. The representative will warmly welcome and assist all visitors to the Center and manage incoming phone inquiries. Responsibilities include providing general information about the Center, specific site details, and the Parks, Recreation, Library & Golf Department. The representative will handle class registrations, membership passes, and daily transactions. This position involves receiving and documenting payments while enforcing policies and procedures, all while maintaining a courteous and professional demeanor. The representative will work collaboratively as part of a team.
KEY RESPONSIBILITIES
- Welcome and assist all individuals entering the Center in a professional, patient, and friendly manner, ensuring excellent customer service by providing accurate information, both in person and via phone.
- Clearly communicate the benefits of membership; process membership cards, parking permits, and conduct facility tours.
- Professionally answer incoming phone calls and direct them to the appropriate personnel.
- Manage class registrations, Point-of-Sale transactions such as special event tickets, and pro shop items while adhering to proper cash handling protocols.
- Address inquiries related to all aspects of the Parks, Recreation, Library, and Golf programs and activities.
- Uphold all Center policies, rules, and regulations while fostering a friendly and professional atmosphere.
- Oversee activities to ensure the safety of both the Center and its participants.
- Occasionally perform after-hours supervision, including securing the Center at the end of the day.
- Conduct light cleaning duties as necessary, including spot cleaning and routine sanitization of equipment and facilities.
- Manage multiple tasks efficiently, even with frequent interruptions.
- Regularly review the website and communicate updates regarding information changes.
- Additional responsibilities may include filing, contacting waiting lists, tracking attendance for excursions, and occasionally providing administrative support to the Recreation Supervisor and Coordinator as needed.
The responsibilities listed above are not exhaustive. They provide a flexible framework from which the representative operates and may be adjusted as necessary to meet organizational goals and objectives.
REQUIRED QUALIFICATIONS
Knowledge: A general understanding of office practices and procedures, telephone etiquette, basic filing, and strong customer service skills. Ability to obtain and maintain First Aid, CPR, and AED certifications within a reasonable timeframe after employment.
Skills: Ability to establish and maintain effective working relationships with staff, volunteers, and members; communicate effectively both verbally and in writing; alphabetize; spell; operate office equipment, including computers; and be comfortable with basic operating systems such as Microsoft Word & Excel. Occasional lifting (up to 50 lbs.) may be required. Physical capabilities include sitting, standing, crouching, kneeling, and walking for extended periods.
Education: High school diploma or GED is required.
Experience: Previous relevant training and experience in customer service or equivalent training and experience, particularly in cash handling.
COMPENSATION
$ - $ Rate
APPLICATION PROCESS
Open until filled
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