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Customer Service Representative

2 months ago

Englewood, Colorado, United States Dalworth Restoration Full time
About the Role

The Customer Care Associate plays a critical role in the project intake process, serving as the first point of contact for customers seeking restoration services. This position requires exceptional communication skills, empathy, and the ability to quickly establish rapport with customers.

Key Responsibilities
  • Serve Customers with Empathy and Respect
  • Follow the FLEET Response Job Intake Workflow
  • Listen Attentively to Customers and Understand Their Inquiries
  • Identify Situations Requiring Quick Escalation to Operations Leaders
  • Escalate Necessary Requests to Assigned Project/OPS Manager
  • Answer Incoming Calls Promptly and Professionally
  • Address Customer Questions, Concerns, and Complaints with Empathy and Patience
  • Collect and Update Customer Information Accurately
  • Maintain a Friendly and Professional Tone on All Calls
  • Meet Individual and Team Targets for Call Quality, Customer Satisfaction, and Productivity
  • Maintain a Positive and Professional Attitude
Qualifications
  • Exceptional Verbal Communication Skills
  • Strong Active Listening Skills and Empathy
  • Proficient Computer Skills and Ability to Navigate Multiple Systems
  • Exceptional People Skills
  • Ability to Work in a Fast-Paced Environment
  • Organizational Skills and Attention to Detail
  • Strong Planning and Problem-Solving Skills
  • Ability to Multitask
Benefits
  • Medical, Dental, Vision, and Life Insurance
  • 401k with Up to 4% Company Match
  • Company Paid Holidays
  • Company Paid Vacation and Sick Leave
  • Weekly Pay