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Customer Service Associate

2 months ago

Englewood, Colorado, United States The City of Englewood, Colorado Full time

POSITION OVERVIEW

This role is essential in delivering outstanding customer service at Recreation Centers. The ideal candidate will be available for evening shifts and weekends, and may occasionally oversee the facility after hours. The representative welcomes and assists all visitors to the Center and handles incoming phone inquiries. Responsibilities include providing general information about the Center, specific site details, and the Parks, Recreation, Library & Golf Department. The representative will manage class registrations, membership passes, and daily transactions. They will also process payments and enforce policies while maintaining a friendly and professional demeanor. This position requires teamwork and collaboration.

KEY RESPONSIBILITIES

  • Welcome and assist all individuals entering the Center in a courteous, patient, and friendly manner, providing customer service by offering accurate information, either in person or via phone.
  • Clearly explain the benefits of membership; manage the issuance of membership cards, parking permits, and conduct facility tours.
  • Professionally handle incoming phone calls and direct them to the appropriate personnel.
  • Process class registrations, Point-of-Sale transactions such as special event tickets, and pro shop items while adhering to cash handling protocols.
  • Respond to inquiries regarding all aspects of the Parks, Recreation, Library, and Golf services, activities, and programs.
  • Uphold all Center policies, rules, and regulations while maintaining a welcoming and professional attitude.
  • Supervise activities to ensure the safety of both the Center and its participants.
  • Occasionally perform after-hours supervision, including securing the Center at the end of the day.
  • Carry out light cleaning duties as necessary, including spot cleaning and routine sanitization of equipment and facilities.
  • Manage multiple tasks effectively, even with frequent interruptions.
  • Regularly review the website and communicate updates regarding information changes.
  • Additional responsibilities may include filing, contacting waiting lists, tracking attendance for excursions, and occasionally providing administrative support to the Recreation Supervisor and Coordinator as needed.

The examples of work provided above are not exhaustive. They create a flexible framework from which the representative operates and may be adjusted to meet organizational goals and objectives.

REQUIRED QUALIFICATIONS

Knowledge: General understanding of office procedures, telephone etiquette, basic filing, and strong customer service skills. Ability to obtain and maintain First Aid, CPR, and AED certifications within a reasonable timeframe from the start of employment.

Skills: Ability to build and maintain effective working relationships with staff, volunteers, and members; communicate effectively both verbally and in writing; alphabetize; spell; operate office equipment, including computers and basic software applications such as Microsoft Word & Excel, copier, and fax machines. Occasional lifting (up to 50 lbs.) is required. Physical capabilities include sitting, standing, crouching, kneeling, and walking for extended periods.

Education: High school diploma or GED is required.

Experience: Previous experience in customer service or equivalent training, particularly in cash handling, is preferred.

COMPENSATION

$ - $ Rate

APPLICATION DEADLINE

Open until filled