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Client Relationship Specialist

2 months ago


Carmel, Indiana, United States STAR Full time
Position Overview

Are you looking for a workplace that offers exceptional opportunities for professional advancement? Look no further than STAR Financial Bank, recognized as a top employer in Indiana. We embody the spirit of teamwork and commitment to our community.

As a well-established community bank with over 80 years of experience, STAR Financial Bank is dedicated to providing outstanding service, tailored banking solutions, and innovative technology. Our mission extends beyond financial transactions; we are committed to enhancing our communities through active participation and support.

We are proud to be an equal opportunity employer (EEO), fostering a diverse and inclusive environment for all employees and applicants.

Position Responsibilities:

  • Process and verify various financial transactions, including cash handling and maintaining accurate records.
  • Engage with clients to assess their needs and recommend appropriate STAR products and services.
  • Handle loan, credit card, and other payment transactions efficiently.
  • Maintain an accurate cash drawer and ensure compliance with operational policies.
  • Deliver exceptional customer service and support.
  • Assist in initiating new accounts for clients.
  • Address customer inquiries and issues promptly, either directly or through appropriate channels.
  • Provide account-related information and assist with additional services.
  • Stay informed about bank products, services, and procedures.
  • Complete annual compliance training as required.
Essential Skills:
  • Ability to identify and propose effective solutions for clients.
  • Strong commitment to providing outstanding customer service.
  • Meticulous attention to detail and accuracy in processing transactions.
  • Excellent organizational capabilities.
  • Strong verbal and written communication skills.
  • Critical thinking and problem-solving abilities.
  • Willingness to stay updated on product offerings and services.
  • Alignment with STAR's Core Values and Brand Behaviors.
  • Proficiency in computer applications, particularly Windows-based systems.
Selected candidates will have the opportunity to advance to a Personal Banker II role after completing 90 days of employment and fulfilling certification requirements.

In addition to a competitive salary and benefits package, STAR Financial Bank offers innovative employee perks, including comprehensive medical, vision, and dental coverage, flexible dependent care accounts, health savings accounts, wellness initiatives, and generous paid time off.