Client Support Specialist
2 days ago
About the Role
Clinical Architecture is seeking a highly skilled and dedicated individual to join our team as a Client Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Customer Support
- Collaborate with the Customer Success Manager to ensure customer satisfaction and resolve any issues in a timely and professional manner.
- Provide technical support and guidance to clients on our software and its capabilities.
- Product Expertise
- Become a product expert through training and support from our internal teams.
- Educate clients on product features and enhancements using virtual technology.
- Analysis and Improvement
- Analyze the current configuration of our products as it relates to the ongoing business needs of customers and stakeholders.
- Identify areas for improvement and propose solutions to optimize software performance and the customer's return on their software investment.
- Documentation and Communication
- Document and share customer utilization and product performance with internal team members to enhance overall product, services, and sales performance.
- Efficiently and accurately respond to inquiries, both written and verbal.
- Collaboration and Troubleshooting
- Collaborate with internal teams to troubleshoot issues and test software enhancements.
Requirements
- Education
- Bachelor's Degree preferred; High school diploma or equivalent required.
- Experience
- Minimum 2+ years experience in SaaS, software support, or client success.
- Skills
- Strong communication skills, both written and verbal.
- Commitment to continuous learning.
Why Clinical Architecture?
We offer a dynamic and supportive work environment, opportunities for learning and growth, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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