Client Support Specialist

2 days ago


Carmel, Indiana, United States Clinical Architecture Full time

About the Role

Clinical Architecture is seeking a highly skilled and dedicated individual to join our team as a Client Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Customer Support
    • Collaborate with the Customer Success Manager to ensure customer satisfaction and resolve any issues in a timely and professional manner.
    • Provide technical support and guidance to clients on our software and its capabilities.
  • Product Expertise
    • Become a product expert through training and support from our internal teams.
    • Educate clients on product features and enhancements using virtual technology.
  • Analysis and Improvement
    • Analyze the current configuration of our products as it relates to the ongoing business needs of customers and stakeholders.
    • Identify areas for improvement and propose solutions to optimize software performance and the customer's return on their software investment.
  • Documentation and Communication
    • Document and share customer utilization and product performance with internal team members to enhance overall product, services, and sales performance.
    • Efficiently and accurately respond to inquiries, both written and verbal.
  • Collaboration and Troubleshooting
    • Collaborate with internal teams to troubleshoot issues and test software enhancements.

Requirements

  • Education
    • Bachelor's Degree preferred; High school diploma or equivalent required.
  • Experience
    • Minimum 2+ years experience in SaaS, software support, or client success.
  • Skills
    • Strong communication skills, both written and verbal.
    • Commitment to continuous learning.

Why Clinical Architecture?

We offer a dynamic and supportive work environment, opportunities for learning and growth, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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