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Customer Technical Support Engineer
1 month ago
As a Customer Technical Support Engineer at Siemens Energy, you will play a critical role in delivering exceptional technical support to our customers. This is a fast-paced, customer-centric environment where you will spend your day helping others, answering their questions, evaluating technical issues, and providing technical leadership.
Key Responsibilities- Support the Siemens Energy Industrial Application steam turbine technical services business by creating inspection plans, reviewing findings, developing repair plans, and writing reports for existing equipment.
- Update fleet records to reflect steam turbine and valve configurations.
- Support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
- Provide technical support and leadership for root cause investigations.
- Provide inspection and repair quote support to the marketing organization.
- Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
- Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
- Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings.
- Review, modify, and sign-off engineering drawings.
- Provide technical instructions to the field in support of turbine installation or troubleshooting activities.
- Bachelor of Science in Engineering required.
- Mechanical field preferred.
- 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment.
- Fundamental understanding of mechanical engineering principles required.
- Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
- Rotating equipment product knowledge and familiarity with the product design.
- Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
- Competitive base salary range: $74,000-$150,000.
- 10% annual incentive target.
- Opportunities for career growth and development.
- Supportive work culture.
- Company-paid health and wellness benefits.
- Paid time off and paid holidays.
- 401K savings plan with company match.
- Family building benefits.
- Parental leave.
Siemens Energy is a global leader in the energy technology sector, with a legacy of innovation that spans over 150 years. We are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. Our global team is dedicated to delivering exceptional results and making a positive impact on the world.
