Customer Technical Support Engineer

2 days ago


Trenton, New Jersey, United States Siemens Energy Full time
About the Role

As a Customer Technical Support Engineer at Siemens Energy, you will play a critical role in delivering exceptional technical support to our customers. This is a fast-paced, customer-centric environment where you will spend your day helping others, answering their questions, evaluating technical issues, and providing technical leadership.

Key Responsibilities
  • Support the Siemens Energy Industrial Application steam turbine technical services business by creating inspection plans, reviewing findings, developing repair plans, and writing reports for existing equipment.
  • Update fleet records to reflect steam turbine and valve configurations.
  • Support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
  • Provide technical support and leadership for root cause investigations.
  • Provide inspection and repair quote support to the marketing organization.
  • Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
  • Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
  • Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings.
  • Review, modify, and sign-off engineering drawings.
  • Provide technical instructions to the field in support of turbine installation or troubleshooting activities.
Requirements
  • Bachelor of Science in Engineering required.
  • Mechanical field preferred.
  • 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment.
  • Fundamental understanding of mechanical engineering principles required.
  • Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
  • Rotating equipment product knowledge and familiarity with the product design.
  • Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
What We Offer
  • Competitive base salary range: $74,000-$150,000.
  • 10% annual incentive target.
  • Opportunities for career growth and development.
  • Supportive work culture.
  • Company-paid health and wellness benefits.
  • Paid time off and paid holidays.
  • 401K savings plan with company match.
  • Family building benefits.
  • Parental leave.
About Siemens Energy

Siemens Energy is a global leader in the energy technology sector, with a legacy of innovation that spans over 150 years. We are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. Our global team is dedicated to delivering exceptional results and making a positive impact on the world.



  • Trenton, New Jersey, United States Siemens Energy Full time

    About the RoleWe are seeking a highly skilled Customer Technical Support Engineer to join our team at Siemens Energy. As a key member of our technical services group, you will play a critical role in supporting our customers and driving business growth.Key ResponsibilitiesProvide technical support and leadership for root cause investigations, ensuring timely...


  • Trenton, New Jersey, United States Siemens Energy Full time

    About the RoleWe are seeking a highly skilled Customer Technical Support Engineer to join our team at Siemens Energy. As a key member of our technical services business, you will play a critical role in supporting our customers with their steam turbine technical needs.Key ResponsibilitiesProvide technical support and leadership for root cause investigations...


  • Trenton, New Jersey, United States NCR VOYIX Full time

    About NCR VOYIXNCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust...


  • Trenton, New Jersey, United States Gibson Electric Membership Corporation Full time

    Job Posting NoticeGibson Electric Membership Corporation has an exciting opportunity for a part-time Technical Support Representative to join its team at the Trenton Member Service Center.This role involves scheduling and confirming service appointments, resolving technical and non-technical customer issues, and providing exceptional customer support. The...


  • Trenton, New Jersey, United States The Hibbert Group Full time

    Job Title: Tech Support RepJob Summary:The Technical Support Representative will provide top-notch support to end-users, ensuring seamless operation of desktop computing environments. This role involves installing, diagnosing, repairing, maintaining, and upgrading PC hardware and equipment to optimize workstation performance.Key Responsibilities:Develop and...


  • Trenton, New Jersey, United States Nms Health Full time

    Technical Support SpecialistAt Nms Health, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing comprehensive technical support for our application stack, including troubleshooting and resolving issues.Key Responsibilities:Provide technical support...


  • Trenton, New Jersey, United States Nms Health Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Nms Health. As a key member of our technical support team, you will be responsible for providing comprehensive technical support for our application stack, including troubleshooting and resolving issues.Key ResponsibilitiesTechnical Support: Provide technical support...


  • Trenton, New Jersey, United States NCR VOYIX Full time

    About NCR VOYIXNCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust...


  • Trenton, New Jersey, United States NCR VOYIX Full time

    About NCR VOYIXNCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust...


  • Trenton, New Jersey, United States Nms Health Full time

    Technical Support SpecialistAt Nms Health, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing comprehensive technical support for our application stack, including troubleshooting and resolving issues.Key Responsibilities:Provide technical support for the...


  • Trenton, New Jersey, United States Nms Health Full time

    Job DescriptionTechnical Support RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Nms Health. As a key member of our technical support team, you will be responsible for providing comprehensive technical support for our application stack, including troubleshooting and resolving issues.Key ResponsibilitiesManage and...


  • Trenton, New Jersey, United States Technovision Inc Full time

    Job Title: Desktop Technical SupportAt Technovision Inc, we are seeking a skilled Desktop Technical Support professional to join our team. This is a 100% onsite long-term contract position located in Trenton, NJ.Job Summary:We are looking for a highly motivated and experienced Desktop Technical Support specialist to provide on-site technical support for our...


  • Trenton, New Jersey, United States Hutchinson Full time

    Job DescriptionWe are seeking a highly motivated and experienced Technical Sales Representative to join our team at Hutchinson Industries, Inc. As a Technical Sales Representative, you will be responsible for supporting customers, sales and marketing, and internal teams to maintain and grow sales for existing and new accounts based on knowledge of the...

  • Design Engineer

    2 weeks ago


    Trenton, New Jersey, United States York Telecom Corporation Full time

    Job Title: Design EngineerYorktel is seeking a highly skilled Design Engineer to join our team. As a key member of our pre-sales engineering team, you will be responsible for designing and implementing video conferencing solutions for our clients.Key Responsibilities:Design and architect optimized video conferencing solutions for a wide range of customer...


  • Trenton, New Jersey, United States Hutchinson Full time

    Job DescriptionWe are seeking a highly motivated and experienced Technical Sales Engineer to join our team at Hutchinson Industries, Inc. The successful candidate will be responsible for maintaining and growing sales for existing and new accounts based on their knowledge of the customer, preferences, and product knowledge.Key Responsibilities:Support and...


  • Trenton, New Jersey, United States FUJIFILM Corporation Full time

    Job SummaryWe are seeking a skilled Healthcare Software Product Support Specialist to join our team at FUJIFILM Healthcare Americas Corporation. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction with our medical imaging software solutions.Key...


  • Trenton, New Jersey, United States Mirion Full time

    Job Title: Field Service EngineerMirion Technologies is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for executing customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.Key Responsibilities:Conduct on-site...


  • Trenton, New Jersey, United States RBC Bearings Full time

    Job Title:Manufacturing Engineer TraineeJob Description:RBC Bearings is a leading international manufacturer and marketer of highly engineered precision plain, roller, and ball bearings. With a rich history dating back to 1919, we have been providing bearing solutions to our customers for generations.As a Manufacturing Engineer Trainee, you will be part of...


  • Trenton, New Jersey, United States Gpac Full time

    CNC Applications Engineer Job DescriptionWe are seeking a highly skilled CNC Applications Engineer to join our team at GPAC. As a CNC Applications Engineer, you will be responsible for installing, maintaining, and troubleshooting CNC machines, as well as providing technical support to customers and sales teams.Key Responsibilities:Travel to customer sites to...


  • Trenton, New Jersey, United States Philips Full time

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at Philips. As a Field Service Engineer, you will be responsible for providing exceptional customer service and technical support to our customers in the diagnostic imaging field.Key ResponsibilitiesProvide technical support and repair services for diagnostic imaging...