Customer Technical Support Specialist
4 weeks ago
About the Role
Siemens Energy is seeking a highly skilled Customer Technical Support Engineer to join our team. As a key member of our technical services group, you will be responsible for providing technical leadership and support to our customers across the globe.
Key Responsibilities
- Provide technical support and leadership for root cause investigations
- Support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers
- Develop and implement inspection plans, review findings, and develop repair plans for existing equipment
- Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations
- Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets
Requirements
- Bachelor of Science in Engineering required; Mechanical field preferred
- 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment
- Fundamental understanding of mechanical engineering principles required
What We Offer
Siemens Energy offers a competitive salary range of $74,000-$150,000 and an annual incentive target of 10% of base salary. We also offer a supportive work culture, career growth and development opportunities, and a variety of health and wellness benefits.
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