Customer Technical Support Specialist

4 weeks ago


Trenton, New Jersey, United States Siemens Energy Full time

About the Role

Siemens Energy is seeking a highly skilled Customer Technical Support Engineer to join our team. As a key member of our technical services group, you will be responsible for providing technical leadership and support to our customers across the globe.

Key Responsibilities

  • Provide technical support and leadership for root cause investigations
  • Support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers
  • Develop and implement inspection plans, review findings, and develop repair plans for existing equipment
  • Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations
  • Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets

Requirements

  • Bachelor of Science in Engineering required; Mechanical field preferred
  • 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment
  • Fundamental understanding of mechanical engineering principles required

What We Offer

Siemens Energy offers a competitive salary range of $74,000-$150,000 and an annual incentive target of 10% of base salary. We also offer a supportive work culture, career growth and development opportunities, and a variety of health and wellness benefits.



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