Business Banking Specialist
4 days ago
**Business Banking Specialist**
Think Bank is seeking a dedicated and customer-focused team member to join the Deposits department as a Business Banking Specialist to provide expertise to our frontline staff. As a Business Banking Specialist, you will play a key role in serving our customers from a back-office support position using your knowledge in business banking and deposit products to assist front-line staff with issues related to Commercial Financial Instruments (CFI), deposit, merchant card, cash management, and deposit account services.
**Key Responsibilities**
- Provide transactional support for deposit transactions including debit cards
- Actively engage in ongoing dialogue with front-line staff regarding deposit and CFI requirements, processes, and procedures
- Create and revise training materials, policies, and guidelines with updates to intranet resources as appropriate
- Assist business line representatives and customers directly when needed with merchant card, remote deposit, positive pay, and other cash management service applications
- Qualify customers for services based on business analysis and by working with business line representatives to obtain financial and general business information as needed
- Conduct quality control reviews to ensure CFIs, cash management, and deposit-related accounts and services are accurate and compliant
- Complete special projects related to CFI, deposit, merchant card, cash management, and other deposit account services
**Requirements**
- GED or High School Diploma
- Bachelor's degree in business, finance, or related field preferred
- 3 years' experience in business or commercial banking
**About Think Bank**
Think Bank is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
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