Procurement Business Manager for Customer Support Center

2 weeks ago

Olympia, Washington, United States Washington Health Benefit Exchange Full time
Job Description

Job Summary: We are seeking a highly skilled Procurement Business Manager to lead the procurement process for our Customer Support Center. The successful candidate will be responsible for coordinating research, requirements definition, drafting the RFP, and leading implementation planning and activities.

Key Responsibilities:

  • Provide program management services for the Customer Support Center procurement through its lifecycle, including requirements development, procurement activities, implementation planning, and coordination.
  • Oversee and manage related sub-projects, coordinate process improvement initiatives, and provide expertise and action on key critical tasks.
  • Lead and support planning meetings, manage across stakeholder groups, and issue an RFP with a clear understanding of requirements, regulations, and customer-centric vision.
  • Collaborate with the Project Manager and serve as the Customer Support Center primary expert to support project deliverables, update status, eliminate or mitigate risks, issues, roadblocks, and escalate issues.
  • Foster open lines of communication between team members, stakeholders, and departments, and leverage collaboration tools and platforms to streamline communication.

Requirements:

  • Four years of progressive responsibility for program, project, or procurement management, with at least two years' experience in support of a call center outsourcing service provider.
  • Strong commitment to applying an equity lens and customer-focus.
  • Excellent written and verbal communication skills, with the ability to communicate effectively across a variety of settings.
  • Exceptional skills in leadership, time management, facilitation, and organization, with the ability to work independently and within a team.
  • Proven ability to collaborate with diverse array of people, manage partners and stakeholders, and apply influence and build rapport to achieve common goals.
  • Experience gathering and analyzing data across multiple systems, conducting research, and using data to guide decision-making.
  • Proficient with Microsoft Word, Excel, SharePoint, TEAMS, and Project Management software.

Desired Qualifications:

  • Government, Healthcare, or Health insurance industry experience.
  • Experience with Human Centered Design.
  • Project management education or certification.

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