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Business Development and Customer Support Professional
2 months ago
Job Summary:
The Customer Service and Sales Representative is a key member of our team at Shape Technologies Group, responsible for delivering exceptional customer experiences and driving business growth. This role requires a unique blend of customer service, sales, and communication skills, with a focus on building strong relationships with our customers and identifying opportunities to increase revenue.
Main Responsibilities:
- Provide exceptional customer service through timely and accurate responses to customer inquiries, either via phone, email, or in-person.
- Process customer transactions, including orders, quotes, and returns, while maintaining accurate records and ensuring seamless communication with customers and internal teams.
- Act as the internal 'voice of the customer,' communicating effectively with colleagues to ensure customer needs are met and exceeded.
- Present price, credit, and terms to customers in accordance with standard procedures, while maintaining a strong understanding of our products and services.
- Proactively contact customers to increase revenue, promote complementary products, and gather feedback to improve our offerings.
- Update and maintain our CRM database with relevant account and contact information, ensuring accurate and up-to-date records.
- Stay up-to-date with new product descriptions, participate in educational opportunities, and engage with customers to expand knowledge and expertise.
- Collaborate with the Sales and Marketing Manager and Customer Service Team to share best practices, coordinate efforts, and drive business growth.
Requirements:
- Ability to build rapport with customers quickly and understand their needs, adapting communication tactics accordingly.
- Knowledge of or ability to learn about waterjet products, services, and applications, with the ability to transfer that knowledge to customers in an easy-to-understand format.
- Ability to multitask and self-drive to contribute to the team's success.
- Positive, action-oriented, and outgoing personality, with excellent communication and interpersonal skills.
Education and Experience:
- Degree in Communications, Marketing, or a related field, or equivalent work experience.
- A minimum of 2 years of relevant customer service and/or sales experience.
- Working knowledge of MS Office suite applications and Shopify.
