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Personal Lines Account Manager

2 months ago

Wilmington, Delaware, United States Gpac Full time

Job Title: Personal Lines Account Manager

About Us:

Gpac is a leading insurance brokerage firm specializing in liability, property, and employee benefits. We are dedicated to providing top-notch services to our clients.

Job Summary:

We are seeking a highly skilled Personal Lines Account Manager to join our team. The successful candidate will be responsible for managing an assigned personal lines book of business, servicing and processing new business, renewals, and endorsements, and advising customers on coverage and products.

Key Responsibilities:

  • Manage Personal Lines Book of Business: Responsible for managing an assigned personal lines book of business by means of servicing and processing all new business, renewals, and endorsements.
  • Customer Service: Advising customers on coverage and products with a high level of customer satisfaction.
  • Quote and Application Processing: Create quotes and applications quickly to give new business customers a great experience.
  • Agency Procedures and Company Guidelines: Follow agency procedures and company guidelines to handle processing, policy issuance, and servicing.
  • Customer Inquiries: Prioritize customer inquiries effectively, from urgent needs to routine questions, while providing excellent service.
  • Collaboration with Producers: Collaborate with producers to review and analyze incoming applications.
  • Renewal Expiration List: Keep the renewal expiration list up to date and process renewals promptly.
  • Cross-Selling and Upselling: Cross-sell and upsell to existing accounts.
  • Sales and Marketing Efforts: Help with overall sales and marketing efforts, including personal lines campaigns.

Requirements:

  • Active License: Active license to practice as an insurance professional.
  • AMS 360 Platform Experience: Experience on AMS 360 platform.
  • Personal Lines Experience: 5+ years of Personal Lines experience with an agency or company.
  • Excellent Communication Skills: Excellent communication skills.
  • Critical Analysis: Critical analysis including the ability to evaluate prospects to determine account acceptability.
  • Highly Organized: Highly organized to manage large book timely and accurately.