Retail Sales Specialist

1 week ago


Mashpee, Massachusetts, United States Chico's Full time
POSITION SUMMARY:

The Sales Associate plays a pivotal role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store operations. This includes delivering exceptional customer experiences while maximizing profitability.


KEY RESPONSIBILITIES:
  • Results Orientation: Clearly defines and communicates expectations, holding both the team and themselves accountable for meeting brand standards and performance metrics.
  • Operational Oversight: Manages essential operational tasks such as store opening and closing procedures, as well as merchandise flow.
  • Team Supervision: Oversees associates involved in sales and inventory management, ensuring optimal floor coverage and adherence to promotional standards.
  • Merchandise Standards: Upholds high standards in product handling, presentation, and loss prevention as directed by management.
  • Performance Development: Cultivates a high-performance culture, motivating the sales team to achieve set sales and productivity targets.
  • Training and Coaching: Provides training and guidance to ensure the sales team is knowledgeable about products both online and in-store.

CUSTOMER EXPERIENCE:
  • Service Excellence: Models and promotes the principles of outstanding personal service, ensuring a seamless omni-channel experience.
  • Sales Techniques: Demonstrates effective sales strategies, utilizing product knowledge to assist customers in making informed choices.
  • Client Relationship Building: Develops and maintains strong customer relationships through personalized service.
  • Issue Resolution: Addresses customer concerns promptly and effectively.
  • Transaction Efficiency: Ensures a smooth and efficient checkout process, staying updated on payment policies and procedures.

TALENT DEVELOPMENT:
  • Training Implementation: Supports and follows up on training initiatives and seminars.
  • Associate Development: Aids in the growth of store associates, providing feedback and coaching as necessary.
  • Employee Recognition: Drives engagement by acknowledging and rewarding outstanding performance.
  • Policy Adherence: Ensures compliance with all employment practices and policies.

QUALIFICATIONS:
  • High school diploma or equivalent.
  • 1+ year of experience in retail or sales management preferred.
  • Must be at least 18 years old.
  • Strong communication skills, both verbal and written.
  • Exceptional customer service abilities.
  • Adept at learning and adapting to company-provided technology.
  • Understanding of the administrative aspects of retail operations.
  • Excellent organizational skills and ability to multitask in a dynamic environment.
  • Regular attendance is essential to fulfill job responsibilities.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Regular climbing as part of job duties.


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