Retail Sales Specialist
1 week ago
The Sales Associate plays a pivotal role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store operations. This includes delivering exceptional customer experiences while maximizing profitability.
KEY RESPONSIBILITIES:
- Results Orientation: Clearly defines and communicates expectations, holding both the team and themselves accountable for meeting brand standards and performance metrics.
- Operational Oversight: Manages essential operational tasks such as store opening and closing procedures, as well as merchandise flow.
- Team Supervision: Oversees associates involved in sales and inventory management, ensuring optimal floor coverage and adherence to promotional standards.
- Merchandise Standards: Upholds high standards in product handling, presentation, and loss prevention as directed by management.
- Performance Development: Cultivates a high-performance culture, motivating the sales team to achieve set sales and productivity targets.
- Training and Coaching: Provides training and guidance to ensure the sales team is knowledgeable about products both online and in-store.
CUSTOMER EXPERIENCE:
- Service Excellence: Models and promotes the principles of outstanding personal service, ensuring a seamless omni-channel experience.
- Sales Techniques: Demonstrates effective sales strategies, utilizing product knowledge to assist customers in making informed choices.
- Client Relationship Building: Develops and maintains strong customer relationships through personalized service.
- Issue Resolution: Addresses customer concerns promptly and effectively.
- Transaction Efficiency: Ensures a smooth and efficient checkout process, staying updated on payment policies and procedures.
TALENT DEVELOPMENT:
- Training Implementation: Supports and follows up on training initiatives and seminars.
- Associate Development: Aids in the growth of store associates, providing feedback and coaching as necessary.
- Employee Recognition: Drives engagement by acknowledging and rewarding outstanding performance.
- Policy Adherence: Ensures compliance with all employment practices and policies.
QUALIFICATIONS:
- High school diploma or equivalent.
- 1+ year of experience in retail or sales management preferred.
- Must be at least 18 years old.
- Strong communication skills, both verbal and written.
- Exceptional customer service abilities.
- Adept at learning and adapting to company-provided technology.
- Understanding of the administrative aspects of retail operations.
- Excellent organizational skills and ability to multitask in a dynamic environment.
- Regular attendance is essential to fulfill job responsibilities.
PHYSICAL DEMANDS:
- Frequent walking and standing throughout the shift.
- Occasional lifting of up to 50 lbs.
- Regular climbing as part of job duties.
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