Hospitality Expert

2 weeks ago


White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time
Job Title: Personal Hospitality Expert

At The Greenbrier Hotel, we are seeking a highly skilled and motivated Personal Hospitality Expert to join our team. As a key member of our Reservation Sales Department, you will be responsible for capturing as many reservations as possible by utilizing effective selling techniques.

Responsibilities:
  • Assist guests by selling future reservations and providing exceptional customer service.
  • Promptly follow up with guest inquiry leads to maximize second chance bookings.
  • Answer telephone calls and emails in a clear and professional manner, ensuring a positive guest experience.
  • Maintain accurate and up-to-date guest profile information to provide personalized service.
  • Assist customers with questions regarding their existing reservations and provide solutions to any issues.
  • Offer concierge services, providing guests with recommendations for local restaurants, entertainment, and activities.
  • Multi-task and prioritize tasks to ensure seamless service delivery.
  • Deliver exceptional customer service, exceeding guest expectations and building loyalty.
  • Effectively manage daily correspondences and operational tasks to drive business growth and customer satisfaction.
  • Utilize computer literacy and proficiency in MS Office software, including Outlook, Word, and Excel, to efficiently manage tasks and data.
  • Display a positive and upbeat attitude, providing a welcoming experience for all guests.
  • Exhibit exceptional verbal and written communication skills, ensuring clear and concise communication with guests and colleagues.
Qualifications:

We are seeking a candidate with a minimum of two years of experience in the reservation or hospitality industry. A strong sales background in a non-hospitality related field will also be considered. NAVIS Certification is a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



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